Frequently asked questions

Is the information I provide secure?

QRS are committed to protecting your personal information. QRS has the Market Research Society’s Fair Data certification, you can trust that we will manage and treat your personal data with respect. We will collect, store, and manage it in an unbiased and secure way. We will only use your data for purposes that we have informed you about. We will always be transparent about the personal data we collect and how we use it.

We will ensure that all personal information supplied is held securely and in accordance with all applicable Data Protection legislation.

All surveys are conducted in compliance with UK regulations about the handling of personal data (DPA 2018 & GDPR) and The MRS Code of Conduct. The information you fill out will only be used for market research purposes and your personal details will never be shared without your express permission.

Below is a link to our Privacy policy. This explains how we collect and use the information you give us.

https://www.qrs-research.co.uk/privacy-policy

If you have any questions please contact dpo@qrs-research.com

What types of research will I be asked to undertake?

Most of the research studies we undertake are for focus group discussions, product testing, mystery shopping and other exciting studies (both f2f and online). You may also be asked to participate in other forms of research on occasions.

We will always try and only contact you for research which we believe you are eligible to undertake using the information you supplied when you signed up to the community. There may be occasions when we have to ask you some screening questions to determine your eligibility, but this will only ever take a maximum of a couple of minutes.

Why did you want so much information when I signed up?

Some of the information we asked for is basic mandatory information e.g. contact information and basic details about you. Other information is voluntary but gives us a greater chance of only contacting you to take part in research that is relevant.

It is also important that we are able to validate the people that sign up to the community. QRS prides itself on delivering quality research to our clients.

We will always try and only contact you for research which we believe you are eligible to undertake using the information you supplied when you signed up to the community. There may be occasions when we have to ask you some screening questions to determine your eligibility, but this will only ever take a maximum of a couple of minutes.

How often will you contact me?

This may vary depending on the research projects we have and the participants we are looking to recruit.

However, we will contact you every 12 months as part of our annual maintenance programme where we are required to ask all panel members to review their panel status and update their profile information. You can update your profile information or unsubscribe from the panel at any time.

How will I receive payment?

Payment will normally be made via a bank transfer, Amazon vouchers, High street vouchers or Charity donations. Payment method will always be explained up front at the start of a project.

If you are offered but unable to receive a cash payment then we will always be willing to donate the money to a mutually agreed charity on your behalf.

Why do I have to provide my bank details every time I request a cash transfer?

We do not store you bank account information for longer than is necessary.

What if I have a problem within a survey?

If you experience any problems with a survey or with the login to your personal account, please send an e-mail to us. Please include a screen dump or a copy of any error messages plus your operating system and browser. Please email: kaboodle@qrs-research.com

I’ve lost my login details, what can I do?

If you have forgotten your username or have any other issue then please email: kaboodle@qrs-research.com

How do I update my information?

To update your information, simply go to the ‘Update’ page and enter your email address. An email will be sent to you with a special link that will allow you to edit your details. If you move address, change your role or your family situation changes, it will be helpful if you keep this information up to date so that we can invite you to take part in research that we feel is relevant.

How do I remove myself from the Panel?

We will be sad to see you go but if you don’t want to be a member of the Kaboodle any longer you go to the ‘Unsubscribe’ page and enter your email address. An email will be sent to you with a special link that will allow you to delete your details. Your membership will then end immediately.

How long will I remain on the panel?

We are unable to hold your information indefinitely. Therefore, if you have not interacted with Kaboodle MR, or responded to our annual panel maintenance, your details will be held for a maximum of 24 months after which time they will be securely deleted, and you will be removed from the panel.